FREQUENTLY
ASKED QUESTIONS

You Have Questions & We Have Answers!

We pride ourselves on making sure our customers are happy, so if you have a question that’s not listed below, please email us here!

How do I place an order?

Individual purchases can be placed online through our website . Wholesale orders require the business to register online, complete all required details, and submit application prior to order acceptance. Once approved, then a log in will be required to make purchases.

Is there a minimum order requirement?

Yes, for wholesale purchases the minimum order requirement is $150.00, and for individual purchases the minimum is 1 piece.

What payment methods are accepted?

Most major credit cards are accepted such as MC, VISA, AMEX, and DISCOVER CARD for USA purchases. International sales and shipping are reviewed on a case by case basis, always subject to approval.

What's the typical lead time to ship an IN-STOCK item after the order has been placed?

Our Order processing time for in-stock Items is normally
1-
2 business days after the order is received, payment is approved, and is subject to verification at order date and time,
subject to availability.

What is the typical lead time for a CUSTOM imprinted or embroidered order after final approval?

Our normal lead time for custom production is 7-14 business days, subject to availability of goods, final approval, and any payment requirements in advance of order, all subject to
change without prior written notice
.

Where do we ship from?

Our warehouse is located in Brookfield, Wisconsin, USA
and transit time to recipient varies dependant upon location, carrier, method of shipment, time of year, weather, and any
uncontrollable supply chain issues.

How do you determine shipping costs?

Shipping costs vary depending upon package weight, dimensions, carrier, and end user location destination. We choose the most cost effective way of shipping unless you specify that you’d like us to ship another way.

What shipping carriers do you use?

Our shipping carrier selected for any order depends on
many variables, but we always try to use the most cost efficient carrier for each order depending upon weight, size, and location. Our typical carriers are UPS, USPS, FEDEX, SPEE DEE DELIVERY, or truck for large orders

Is Tax ID/Resale Certificate required?

Yes, for all wholesale, and business related purchases a
W-9 and/or a State Resale # is required to register, logIn, and make a purchase.

What is your return/exchange policy?

The Return/Exchange policy is simple, contact us, let us know the situation, and we will gladly work to resolve the situation.
• A return authorization must be approved & issued within
30 days of purchase.
• Returns approved for defective merchandise.
• Returns approved for incorrectly shipped merchandise on
an order.

Contact Information

262-999-1848
Email us here!

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